Frequently Asked Questions
To clarify your questions, we have gathered the most frequent ones and organized them by topic. Click on the questions to get an answer.
Information
Who is Callphone?
Callphone, Unipessoal Lda, NIPC: 518910261
It is a company with over 5 years of experience in the refurbished sector.
Its goal is to facilitate access to the best technology at a cheaper price, by selling professionally refurbished technological equipment,
Callphone's mission is to provide quality equipment at more affordable prices to our customers, aiming for environmental sustainability.
What is the main difference between CallPhone and other refurbished mobile phone companies?
We are a company with extensive experience in Portugal in the refurbishment of iPhones
• We offer a 2-year warranty on our equipment.
• We provide iPhone accessories (charger, data cable, and SIM card ejector tool).
• We offer free shipping to mainland Portugal for orders over €80.
Physical store with technical support in Penafiel (Porto).
Does Callphone have a physical store?
Yes, we have a physical store with technical support in Penafiel (Porto)
How can I contact Callphone?
In person, at our physical store.
Through our social media
By email: geral@callphone.pt
By phone:
Mobile phones
Do iPhones have a warranty?
Yes, Callphone offers a 2-year warranty on all its refurbished mobile phones.
If the device is broken after use, the mobile phone immediately loses its warranty due to user misuse.
Which accessories are included with the purchase of the mobile phone?
The included accessories are charger, data cable, and SIM ejection tool.
Are mobile phones tested or evaluated?
All equipment sold undergoes testing before and after refurbishment to ensure maximum quality.
The tests evaluate:
Equipment performance and functionality
Connection performance
Image quality
Input and output functionality
Voice and data service quality
Battery and charging performance
Proper functioning of cameras and all sensors
We also replace seals, meshes, and warranty stickers, as well as cleaning and disinfecting the equipment.
Thus, Callphone guarantees 100% operability and user experience.
What do the iPhone categories A+, A, or B mean?
iPhone categories are used to distinguish any possible signs of use the device may have. This distinction allows us to meet customer expectations regarding the device they are purchasing, as well as to adjust the price of the equipment for the same model based on its aesthetic condition, as functionality is fully guaranteed in all categories.
We therefore categorize the equipment into 3 grades:
A+: No marks or only barely visible marks, such as light and barely noticeable scratches.
A: Barely visible marks, such as slight scratches and small marks.
B: Visible marks such as prominent scratches or obvious marks.
Is the battery replaced in all refurbished iPhones?
New or excellent condition battery.
All our iPhones have a healthy battery between 81% and 100%, as lithium-ion batteries are designed to perform within this range. All batteries have a 6-month warranty.
If the battery is below 81% capacity or has exceeded a certain number of charge cycles, we replace it with a new one.
We do not replace or discard batteries that are still healthy, as this would cause unnecessary waste and would not be a sustainable solution for our environment.
If your phone indicates that the battery is an unknown part, this means it has been replaced and is at 100%.
However, this situation will not compromise the device's performance, which will operate as if it were new.
Payment methods
What are the ways to buy a mobile phone?
There are 2 ways to purchase:
Through our website or through our physical store.
What are the payment methods?
You can purchase our products by paying via cash, MB WAY, Multibanco, or through installment payments.
Is it possible to pay in installments?
Callphone allows its customers to purchase their equipment using various payment options.
Installment payments are made via CofidisPay (in-store only).
It is possible to pay in 3 to 12 interest-free installments with CofidisPay.
Currently, installment payments via CofidisPay are only available in physical stores.
Warranty Terms
How does the warranty work?
Our warranty has a duration of 24 months.
All our equipment is tested by professionals. We guarantee that our equipment is 100% functional.
In the event of any malfunction, simply contact us and we will proceed with its repair or replacement (if repair is not possible) as soon as possible.
Broken/cracked mobile phones are not covered by the warranty, as this is considered misuse by the owner.
Does the warranty cover liquid damage?
Depending on the iPhone model, liquid resistance varies. You can consult the document from the brand itself.
Being liquid-resistant does not mean that the mobile phone is completely waterproof or that you can submerge it in water for an unlimited amount of time. Therefore, Callphone recommends avoiding contact between the device and any aqueous environment or areas with high humidity.
Liquid damage to mobile phones is not covered by the warranty, particularly when the liquid contact indicators are triggered.
How can I activate the warranty?
To activate the warranty, simply visit our physical store. If you are unable to visit our physical store, please contact us by phone or email.
You must send an email to geral@callphone.pt with the following details: full name, address, invoice, and a brief description of the issue.
Our colleagues will reply to your email shortly with all the information regarding the opening of the warranty claim process.
Following the technical assessment, if the issue is identified and approved under the warranty, it will be promptly addressed and the necessary repair/replacement actions will be taken, at no cost to the customer.
Should the technical department determine that the warranty does not cover the issue, our team will contact you to provide a repair quote—if repair is possible—or any other associated costs.
Note: Devices damaged due to improper use, negligence, drops (evidenced by broken parts such as the LCD, rear camera lens, back cover, or similar), or liquid spills will not be replaced/repaired. This also applies to devices that have been serviced by a company or technician outside of Callphone.
Shipping and delivery
What are the ways to receive the mobile phone?
The equipment can be sent via carrier to the address requested by the customer (the billing address may differ from the shipping address) or collected in-store.
If the equipment, at the time of receipt, shows damage inconsistent with the conditions of purchase, you must notify us of this situation immediately.
What are the shipping costs?
Callphone offers free shipping on orders over €80 for mainland Portugal. The shipping cost to the islands is calculated according to the type of your online order. You will always be informed of the amount to pay before confirming your order on our website.
How long does it take for the equipment to be shipped and arrive at its destination?
Callphone works with several carriers, namely CTT, DHL, and MRW; products in stock will be shipped within 1 to 2 business days.
How can I track my order?
To track your order, please refer to the email you will receive informing you that your order is on its way. If you do not receive the email or have any questions regarding this information, you can always contact us.
